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Privacy policy

This policy explains how Couture Melbourne collects, uses, stores, and protects customer information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, customers agree to the terms of this policy. 1. Scope This policy applies to all personal information collected through Couture Melbourne’s website, mobile applications, and customer service channels.It applies to customers, website visitors, and any individuals whose personal data we process in the course of our business activities. 2. Definitions Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable, including but not limited to name, email address, shipping address, and payment details. Processing: Any operation performed on personal information, including collection, storage, use, disclosure, or deletion. Customer: A natural person whose personal information we collect in the course of providing our goods and services. Disclosure: Providing personal information to another individual, company, or organisation outside Sydney Unique, including service providers and government agencies, as permitted or required by the Privacy Act 1988 (Cth). 3. Information We Collect We may collect the following categories of personal information: Identifiers (e.g., name, postal address, email address, phone number) Commercial information (e.g., purchase history, products viewed) Payment and billing information (processed securely by third-party payment providers) Internet or network activity (e.g., IP address, browser type, pages visited) Geolocation data (approximate location based on IP address) Customer communications (emails, messages, or calls with our support team) 4. How We Use Your Information We use personal information for the following purposes: To process and deliver orders To provide order confirmations, updates, and customer service To personalise and improve our website, products, and services To send marketing communications where permitted by law To detect and prevent fraudulent or unauthorised transactions To comply with applicable laws and legal obligations 5. Sharing of Information We may share personal information with: Shipping carriers for order delivery Payment processors for secure transactions IT and marketing service providers to support our operations Government authorities when required by law We do not sell personal information for monetary gain. Some data sharing (such as for targeted advertising) may be considered “sharing” under CCPA/CPRA, and consumers have the right to opt out. 6. Cookies and Tracking Technologies Our website uses cookies and similar technologies to: Enable essential site functions (e.g., shopping cart) Analyse website traffic and performance Deliver targeted advertising and marketing (where permitted) Customers can manage or disable cookies via their browser settings. 7. Your Rights Under Australian Privacy Law Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the following rights: The right to request access to the personal information we hold about you The right to request correction of inaccurate or incomplete personal information The right to request deletion of your personal information (subject to legal or business requirements) The right to opt out of direct marketing communications The right to make a complaint if you believe we have breached the APPs To exercise any of these rights, please contact us as described in Section 12. We may need to verify your identity before processing your request. 8. Data Retention We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. 9. Data Security We implement reasonable technical, administrative, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure. 10. Children’s Privacy Our services are not directed to individuals under the age of 15. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information in accordance with the Privacy Act 1988 (Cth). 11. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date revised accordingly. 12. Contact For privacy-related questions or to exercise your rights:Email: info@nova-ecommerce.com

Return & Warranty

This policy outlines the terms under which customers may return items, request warranties, and receive refunds for purchases made through the webshop www.couturemelbourne.com . By making a purchase, customers agree to the terms of this policy. 1. Scope This policy applies to all products sold through through the webshop www.SydneyUnique.com, including clothing, accessories, and cosmetics, except for items explicitly excluded from returns or money-back guarantees as stated in Section 2. 2. Definitions Item: Any product purchased from the webshop www.couturemelbourne.com. Return: The process by which a customer sends back an unused and undamaged item in exchange for a refund or replacement. Defective or Damaged Claim: A notification by the customer that an item was received damaged, defective, or incorrectly shipped. Non-Delivered Order: An order that did not reach the customer despite confirmed shipment. 3. Standard Return Policy Customers may return unused, unworn, and undamaged items within 14 days of receipt. Return requests must be submitted via email to info@nova-ecommerce.com. Customers are responsible for return shipping costs. Items must be returned to our return address. Original handling and shipping costs paid by Couture Melbourne are non-refundable, even if the customer paid for shipping. Returns will only be accepted after approval by Couture Melbourne. 4. Non-Returnable Items For hygiene or safety reasons, the following products are not eligible for return unless defective or incorrectly shipped: Bodysuits Lingerie and undergarments Party wear Swimwear Earrings and piercings Cosmetics or skincare products (if opened) 5. Warranty for Defective or Damaged Items Defective, damaged, or incorrectly shipped items must be reported within 7 days of receipt via info@nova-ecommerce.com. Clear photos or videos of the issue must be included. Sydney Unique will provide a free replacement. If replacement is not possible, a full refund will be issued. 6. Warranty for Non-Delivered Orders If an order is not delivered within the promised timeframe and tracking indicates the package was lost or stolen, Sydney Unique will send a free replacement. This warranty does not apply if tracking confirms delivery. 7. Return Process Download and complete the return form here: Download Return Form. Submit the completed form via email to info@nova-ecommerce.com. After approval, you will receive return instructions and the return address. Ship the item within 7 days of approval. Once the item is received and inspected, the refund will be processed within 5–10 business days. 8. Customer Responsibilities Items must be returned in original condition, unworn, and undamaged. Customers should package returns securely and use a trackable shipping method. Unauthorized returns will not be accepted. 9. Limitations and Disclaimer Sydney Unique is not responsible for loss or damage of return shipments during transit, unless caused by our error. This policy supplements statutory consumer rights and does not limit those rights where applicable. 10. Contact For questions or return requests:Email: info@nova-ecommerce.com 11. Company Information WAE-commerce LimitedRegistered Address: 99 Hennessy Road, 2301 Bayfield BuildingArea: Wan ChaiCity/Country: Hong Kong (China)Business Registration Number: 74265751

Shipping policy

This policy outlines the terms and conditions under which Couture Melbourne processes, ships, and delivers orders placed through our online store. By making a purchase, customers agree to the terms of this policy. 1. Scope This policy applies to all orders placed through Couture Melbourne, including clothing, accessories, and cosmetics, unless otherwise specified. 2. Processing Time Orders are processed within 1 business day of confirmation. Customers will receive an order confirmation email upon successful payment. Processing times may be extended during peak periods or due to unforeseen circumstances. 3. Shipping Confirmation & Tracking Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information. Tracking updates are provided by our shipping partners and may take up to 48 hours to display online. 4. Delivery Timeframes We aim to deliver orders within 5–10 business days. Delivery times vary depending on the customer’s location, product availability, and potential customs delays. Estimated delivery dates are provided for guidance only and are not guaranteed. 5. Shipping Costs Sydney Unique offers free shipping on orders over $75, while a $6.95 shipping fee applies to orders under $75. Any applicable customs duties or import taxes are the responsibility of the customer. 6. Order Today, Ships Tomorrow Orders placed before 11:59 PM (GMT+10) will be shipped the following business day. This service is included at no extra cost to the customer. 7. Shipping Restrictions We currently ship to most countries worldwide. Certain regions may be excluded due to carrier limitations, customs restrictions, or logistical issues. If an order cannot be shipped to the customer’s location, our team will notify the customer and issue a full refund. 8. Lost, Delayed, or Damaged Shipments If a package is lost, delayed beyond the expected delivery window, or arrives damaged, customers must contact us within 7 days of the expected delivery date. Clear photos or videos of damaged items must be provided for claims.Sydney Unique will either send a free replacement or issue a refund, depending on product availability. 9. Customer Responsibilities Customers are responsible for providing accurate shipping information during checkout. Orders shipped to incorrect addresses provided by the customer are not eligible for free replacement. 10. Limitations and Disclaimer Couture Melbourne is not liable for delays caused by customs, natural events, postal strikes, or other circumstances beyond our control. This policy supplements statutory consumer rights and does not limit those rights where applicable. 11. Contact For shipping inquiries or issues: info@nova-ecommerce.com

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Terms & conditions

These Terms & Conditions (“Terms”) govern the access to and use of the Couture Melbourne website, products, and related services. Couture Melbourne is a trade name of WAE-commerce Limited. By visiting our website, placing an order, or otherwise engaging with our services, you agree to be legally bound by these Terms and all policies referenced herein. 1. Scope and Agreement 1.1 These Terms apply to all interactions, transactions, and use of the website operated under the trade name Couture Melbourne by WAE-commerce Limited. 1.2 By accessing our website or purchasing products, you confirm that you have read, understood, and agree to these Terms, our Privacy Policy, Shipping Policy, and Return & Warranty, all of which form part of this agreement. 1.3 If you do not agree to these Terms, you must immediately discontinue use of our website and services. 2. Eligibility 2.1 Customers must be at least 18 years old or have the consent of a legal guardian to place an order. 2.2 Customers must ensure that all information provided during the order process is accurate, current, and complete. 3. Products and Availability 3.1 Couture Melbourne offers apparel, fashion accessories, and cosmetics via a dropshipping business model. Product images are for illustrative purposes only and may vary slightly from the delivered product due to manufacturing variations or display settings. 3.2 We reserve the right to modify, limit, or discontinue products without prior notice and without liability. 4. Pricing, Taxes, and Payment 4.1 All prices are displayed in Australian Dollars (AUD) unless otherwise specified. 4.2 Payment is due at the time of order and must be made using one of the payment methods offered at checkout. 4.3 Customers are responsible for any applicable Goods and Services Tax (GST), as well as customs duties or import fees depending on the shipping destination. 4.4 We reserve the right to correct any pricing errors and to cancel orders placed at incorrect prices. 5. Order Processing and Acceptance 5.1 An order is confirmed upon receipt of an order confirmation email. 5.2 We reserve the right to refuse or cancel orders for any reason, including but not limited to suspected fraud, product unavailability, or errors in product information. 5.3 In the event of cancellation after payment, a full refund will be issued to the original payment method. 6. Shipping and Delivery 6.1 All shipments are handled according to our Shipping Policy. 6.2 Standard processing time is within 1 business day, with estimated delivery times of 5–10 business days depending on the customer’s location. 6.3 We offer free shipping on all orders unless otherwise specified. 6.4 Risk of loss passes to the customer upon delivery by the carrier. Claims for lost, damaged, or delayed packages must follow the procedures in our Shipping Policy. 7. Returns, Refunds, and Warranties 7.1 Returns and warranty claims are governed by our Return & Warranty. 7.2 Customers must follow the return process outlined in that policy, including any requirements for approval, documentation, and timeframes. 7.3 Certain products are non-returnable for hygiene or safety reasons as described in our policy. 8. Privacy and Data Protection 8.1 Personal information is collected, stored, and processed in accordance with our Privacy Policy, which complies with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 8.2 By using our website, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy. 9. Intellectual Property 9.1 All content on our website, including but not limited to text, images, graphics, logos, and product descriptions, is the property of WAE-commerce Limited or its suppliers and is protected under Australian copyright law (Copyright Act 1968 (Cth)), trademark law (Trade Marks Act 1995 (Cth)), and applicable international treaties. 9.2 You may not copy, reproduce, distribute, or otherwise use our content without prior written consent, except where permitted by law (including under the Copyright Act 1968 (Cth)). 10. Prohibited Conduct You agree not to: Engage in fraudulent or misleading transactions. Interfere with website functionality, security, or availability. Use our products or services for unlawful purposes. 11. Limitation of Liability To the maximum extent permitted by law, WAE-commerce Limited and Couture Melbourne are not liable for any indirect, incidental, or consequential damages arising from your use of our products or services.Our total liability in any claim is limited to the purchase price of the product involved. 12. Disclaimer of Warranties Except as provided in our Return & Warranty Policy, products are sold “as is” without any additional warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. 13. Governing Law and Jurisdiction These Terms shall be governed by and construed in accordance with the laws of Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Australia in relation to any dispute arising out of or in connection with these Terms. 14. Dispute Resolution Any disputes arising under these Terms shall first be resolved through good-faith negotiations. If unresolved, disputes shall be submitted to binding arbitration in Australia, in accordance with the rules of the Resolution Institute (or, where applicable, the Australian Centre for International Commercial Arbitration (ACICA)). The decision of the arbitrator will be final and binding on both parties. 15. Amendments We reserve the right to amend these Terms at any time. Updates will be posted on our website with a revised “Last Updated” date. 16. Company Information Couture Melbourne is a trade name of: WAE-commerce LimitedRegistered Address: 99 Hennessy Road, 2301 Bayfield BuildingArea: Wan ChaiCity/Country: Hong Kong (China)Business Registration Number: 74265751 17. Contact Information For inquiries regarding these Terms & Conditions: info@nova-ecommerce.com

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